We joined Motor Codes this week, a self-regulatory body for the automotive sector.
It operates the OFT approved Motor Industry Code of Practice for Service and Repair. This was developed as a means of recognising quality within the industry and promoting peace of mind for motorists. It helps motorists identify responsible garages, offers a structured advice and complaints procedure and promotes good customer service.
The Code commits subscribing garages to:
- Honest and fair service.
- Open and transparent pricing.
- Completing work as agreed.
- Invoices that match quoted prices.
- Competent and conscientious staff.
- A straightforward and swift complaints procedure.
We could ‘tick’ all these boxes immediately – indeed we pride ourselves on each of these points. Joining Motor Codes has merely formalised these for us.
It gives our customers a platform to rate our garage. It’s quick and easy if you have a moment, go to :
Thanks for taking the time – we always appreciate customer feedback.