PR Motors – customer privacy notice

What information is being collected?

Customer names, postal addresses, email addresses, telephone numbers and vehicle details

Who is collecting it?

Office staff and technicians

How is it collected?

By phone, in person or by email

Why is it being collected?

To enable us to carry out our work as efficiently as possible and to keep the customer updated with progress as work is carried out

To invoice and send estimates

To send reminders for MOTs, brake fluid services and aircon regas servicing

How will it be used?

Held manually in the diary in reception

Held electronically in GA4, our garage software program

Held electronically in SAGE, our accounting software

Held manually on job cards

Who will it be shared with?

No one

When is it disposed of?

All job cards are securely destroyed if the last invoice date for the vehicle was over 2 years ago

All customer details except name are deleted from GA4 if the customer has not been invoiced for over 3 years

All customer details are deleted from SAGE after 7 years
(to comply with HMRC requirements)