Mary did – and of course compared what Alex Polizzi had to say about a small independent MOT station and garage in Manchester with what we do and how we do it.
And the verdict? Not to be complacent, but we think we measured up pretty well. We have always aimed for outstanding customer service (although a trip to Manchester City hospitality would be fun), and we all take pride in working efficiently every hour of the working day. Our customer waiting area has been updated recently as well.
Do any of you have any comments on the comparison? We are always open to new ideas from staff and customers.